Enterprises customize baseball jerseys in batches. How to deal with quality problems after sales?

The most feared thing about a company's customized baseball jersey is not the high price, but the money spent and the goods arrived. As a result, when you open it, you can see that the threads are flying around, the printing is cracked, the zipper card, and even the color difference of the same batch of clothes is serious enough to look like two seasons of goods.? In this case, if the supplier you find is unreliable, the after-sales service is likely to be "kicking the ball" - "Please send it back and we will take a look" "This is a logistics problem" "Please confirm the size report". Today, let's break it apart and smash it to chat clearly: how should we deal with the after-sales quality problem of batch customized baseball jerseys? And how can a truly responsible company, like Yasenman, who has been deeply involved in the field of tooling customization for many years, help you eliminate such

? Step 1: Before signing the contract, take the "after-sales clause" as the core clause

Many purchasing friends have a misunderstanding that after-sales is something to talk about when there is a problem. Big mistake! The really professional approach is to write the Quality Standards and compensation plan into the contract before placing an order. You have to keep an eye on three key points:

1️⃣ Acceptance criteria: clearly agree on the "sampling ratio" (for example, 10% of each batch of sampling inspection, the failure rate shall not exceed 3%). If it exceeds, the supplier must unconditionally rework or redo.

2️⃣ Problem definition: Define what is a "quality problem" (such as holes, color fastness lower than level 3, printing falling off, zipper damage), and what is a "man-made damage" (such as improper self-washing, sketching) to avoid later wrangling.

3️⃣ Processing timeliness: It is agreed that the supplier will respond within 48 hours after receiving the feedback, and give a replenishment or refund plan within 7 working days.

If the other party can't come up with a clear after-sales charter and dares to accept a large order, then you have to be more careful. Before cooperating, Yasen Man will take the initiative to send a "Worry-free After-sales Service Card" to corporate customers, which clearly states the quality assurance period (one year for regular styles) and the promise of "direct replacement of defective products if the rate exceeds the standard". This confidence comes from the quality control system directly operated by the factory.

? Step 2: When receiving the goods, don't rush to sign for it, do the "three-layer inspection" first.

On the day the bulk order arrives, be sure to arrange a special person for acceptance, and take a video to keep the certificate. The first layer depends on the outer packaging: whether it is damp or squeezed and deformed; the second layer randomly checks the appearance: randomly remove 3-5 pieces to see if the embroidery is dense (the back of a good embroidery should be flat without miscellaneous threads), whether the printing is cracked, and whether the buttons/zippers are smooth; the third layer checks the fabric: rub it with your hands a few times to see if it fades or pilling. If you find a problem, reject it on the spot or take a photo for feedback. Don't wait for the water to wash it before looking for a supplement - the gods can't tell at that time.

I once saw a corporate customer who signed for the full amount after only looking at two samples during acceptance. As a result, almost every one of the remaining 200 pieces had a problem of broken wires and jumpers. In the end, it took half a month to negotiate the rework, and the construction period was completely delayed. So it is better to spend an extra half an hour during acceptance than to let non-conforming products flow into the hands of employees.

? Step 3: If there is really a problem, follow the three steps of "Evidence - Communication - Upgrade"

If you are unfortunately "recruited" and receive a batch of defective products, please calm down and follow the process:

✨ Preservation of evidence: Take photos of the clothes in question from multiple angles (front, details, close-up of defects), and organize them into PDF documents together with the quantity statistics table and contract number. The more complete the evidence, the tougher the communication.

✨ Communication: Send the evidence to the customer service or salesperson first, and clearly put forward your appeal (replacement/reissue/repair/discount). It should be emphasized here: be sure to use corporate email or WeChat text, do not use verbal phone calls to wrangle, and take screenshots to leave marks.

✨ Upgrade channels: If the ordinary customer service can't solve it, directly ask to contact the person in charge of the factory or the quality inspection director. When communicating, quote the terms of the contract to indicate that "we are not unreasonable, but act according to the contract". Generally, at this step, the regular factory will give a solution.

? Step 4: Really smart companies will avoid after-sales pits at the source

To be honest with you, no matter how good the after-sales service is, it is only a "fix". If you choose the right supplier at the beginning, these problems will not happen at all. Take Yasenman as an example. The reason why this company can stand out in a crowd of custom factories is to put the after-sales pressure on the front:

✅ Self-built intelligent printing workshop and layout room, from plate making to sewing the whole process of internal control, to eliminate the quality control mess caused by external processing.

✅ Implement the "triple quality inspection" system: the first is the self-inspection of the locomotive, the second is the special inspection of the rear thread cutting head, and the third is the final QC inspection. Each piece of clothing must be scanned by "electric eye" before leaving the factory.

✅ The most reassuring thing for purchasers is their after-sales response mechanism: once it is confirmed that there is a quality problem, you do not need to send back the defective product, but directly reissue the new clothes. The old clothes are retrieved and destroyed by the other party's logistics, which greatly shortens the waiting time of the enterprise.

Of course, Yasenman's advantages are not limited to after-sales. They are the source factory and support the customization of drawings and design solutions. The delivery time of large goods is usually about 15-20 days, which is suitable for small and medium-sized enterprises and large-scale event team building. And they provide free sample clothes to make plates, so that customers can feel the actual fabrics and details before mass production. You can send the logo or design drawings first, and they can give you the electronic version of the renderings within 2-3 days. This "first approve, then place an order" model itself reduces the after-sales disputation caused by color difference and style discrepancies.

? Finally, a few heartfelt reminders for everyone

1️⃣ Don't be greedy for cheap naked orders with "no brand and no after-sales contract", which is basically equivalent to opening a blind box.

2️⃣ Don't be afraid of "urging payment". Pay the deposit before placing the order, and settle the balance after receiving the goods. This is the industry rule, and it is also the confidence for you to pay after confirming the quality.

3️⃣ If you place an order for more than 50 pieces, it is highly recommended to go to the factory for an on-site inspection (even if you can see the factory online). See if the thread processing area in their workshop is large enough - the larger the place, the more they care about the cleanliness of the finished product. Yasenman's back finishing area accounts for one-sixth of the entire workshop, and a special person is responsible for cutting, ironing, and stacking. This detail is very telling.

Writing this long article is not to make everyone extremely nervous about the customization industry, but to spend every purchase budget clearly. Yasen Man told Party A's fathers with 8 years of experience in tooling and group clothing: The real service is the opportunity to prevent after-sales problems from happening. Even if there is a small pull caused by transportation occasionally, it will stand on the side of the enterprise to solve the problem as soon as possible, rather than playing word games with you.

If you have a batch of baseball jerseys to customize, try to send a request to Yasen Man first, ask them to make a sample, quote a price, and ask them for a data of the after-sales rate of former customers - "less than 3/1000", which sounds much more reliable.? After all, it is not difficult to write the after-sales clause into the contract, but it is difficult to find a manufacturer who is really willing to do it. What do you think?